You’re offline. This is a read only version of the page.
Skip to main content
Toggle navigation
Knowledge Base
Contact Us
All
All
Web Pages
Forums
Cases
Knowledge Articles
Search Filter
All
Web Pages
Forums
Cases
Knowledge Articles
Search
Sign in
Tech Support Enquiry
The more information you give us, the better. Please enter at least one of the serial numbers below
Please select what product type you’d like to raise a case for:
*
Hitachi
Temperzone
If you know the serial number of the unit, please enter it:
*
Product Model
Clear lookup field
Launch lookup modal
Lookup records
×
Close
We're sorry, an error has occurred.
There are no records to display.
You don't have permissions to view these records.
Error completing request.
Loading...
Error
×
Close
We're sorry, an error has occurred.
Other Unit Serial (If possible)
*
Customer Asset
Clear lookup field
Launch lookup modal
Lookup records
×
Close
We're sorry, an error has occurred.
There are no records to display.
You don't have permissions to view these records.
Error completing request.
Loading...
Error
×
Close
We're sorry, an error has occurred.
Please include any unit/model details if you are unable to provide a Serial Number
*
For the site where the unit is installed are you the:
*
Tenant
Homeowner/Landlord
Business/Facilities Manager
Installer/Service Provider
Contact Details
First Name
*
*
Last Name
*
*
Address
*
*
Suburb
*
City
*
State/Province
*
*
Post Code
*
*
Country
*
*
Phone Number
*
*
Email Address
*
*
*
Case Contact
*
Clear lookup field
Launch lookup modal
Lookup records
×
Close
We're sorry, an error has occurred.
There are no records to display.
You don't have permissions to view these records.
Error completing request.
Loading...
Error
×
Close
We're sorry, an error has occurred.
Customer
*
Clear lookup field
Launch lookup modal
Lookup records
×
Close
We're sorry, an error has occurred.
There are no records to display.
You don't have permissions to view these records.
Error completing request.
Loading...
Error
×
Close
We're sorry, an error has occurred.
Anonymous portal case?
Anonymous portal case?
No
Anonymous portal case?
Yes
Issue Description
*
*
Is there a fault code or flash pattern displayed on the unit?
*
Is there a fault code or flash pattern displayed on the unit?
No
Is there a fault code or flash pattern displayed on the unit?
Yes
Please enter code:
*
Have you checked the batteries in the remote control and replaced them if necessary?
*
Yes
No
N/A
Have the unit filters been cleaned in the last 3 months?
*
Have the unit filters been cleaned in the last 3 months?
No
Have the unit filters been cleaned in the last 3 months?
Yes
Are all modes and settings (e.g. temperature, fan speed) configured correctly?
*
Are all modes and settings (e.g. temperature, fan speed) configured correctly?
No
Are all modes and settings (e.g. temperature, fan speed) configured correctly?
Yes
Are there obstructions around the unit affecting airflow to the outdoor unit?
*
Are there obstructions around the unit affecting airflow to the outdoor unit?
No
Are there obstructions around the unit affecting airflow to the outdoor unit?
Yes
Have you attended and inspected the unit first?
*
Have you attended and inspected the unit first?
No
Have you attended and inspected the unit first?
Yes
How is the unit used?
*
Human Comfort
Server Room
Machine Room
Agriculture
Process Cooling
Other
Are any third-party BMS, thermostat or accessory connected to the unit?
*
Are any third-party BMS, thermostat or accessory connected to the unit?
No
Are any third-party BMS, thermostat or accessory connected to the unit?
Yes
Is the unit running on mains power?
*
Is the unit running on mains power?
No
Is the unit running on mains power?
Yes
Attach a file
You can upload a maximum of 5 files, each up to 9MB.
Upload
One or More files could not be uploaded. Retry uploading the files.
×
Close
×
Close
You’re over the file size limit
×
Close
File upload limit reached
×
Close
Unsupported file formats
×
Close
Leave this field blank
Generate a new image
Play the audio code
Enter the code from the image
Result
×
The Serial Number that you have entered is not correct. You can still submit your request.
Action Required
×
We have found multiple matches, please select one option:
br>
Error
×
Please enter at least 6 characters in the serial number.
Error
×
Too many matches found, please try to enter more characters.