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Tech Support Enquiry

The more information you give us, the better. Please enter at least one of the serial numbers below

Please select what product type you’d like to raise a case for:

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If you know the serial number of the unit, please enter it:

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Product Model

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Other Unit Serial (If possible)

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Customer Asset

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Please include any unit/model details if you are unable to provide a Serial Number

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For the site where the unit is installed are you the:

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Contact Details

First Name

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Last Name

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Address

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Suburb

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City

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State/Province

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Post Code

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Country

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Phone Number

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Email Address

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Case Contact

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Customer

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Anonymous portal case?

Anonymous portal case? NoAnonymous portal case? Yes

Issue Description

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Is there a fault code or flash pattern displayed on the unit?

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Is there a fault code or flash pattern displayed on the unit? NoIs there a fault code or flash pattern displayed on the unit? Yes

Please enter code:

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Have you checked the batteries in the remote control and replaced them if necessary?

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Have the unit filters been cleaned in the last 3 months?

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Have the unit filters been cleaned in the last 3 months? NoHave the unit filters been cleaned in the last 3 months? Yes

Are all modes and settings (e.g. temperature, fan speed) configured correctly?

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Are all modes and settings (e.g. temperature, fan speed) configured correctly? NoAre all modes and settings (e.g. temperature, fan speed) configured correctly? Yes

Are there obstructions around the unit affecting airflow to the outdoor unit?

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Are there obstructions around the unit affecting airflow to the outdoor unit? NoAre there obstructions around the unit affecting airflow to the outdoor unit? Yes

Have you attended and inspected the unit first?

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Have you attended and inspected the unit first? NoHave you attended and inspected the unit first? Yes

How is the unit used?

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Are any third-party BMS, thermostat or accessory connected to the unit?

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Are any third-party BMS, thermostat or accessory connected to the unit? NoAre any third-party BMS, thermostat or accessory connected to the unit? Yes

Is the unit running on mains power?

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Is the unit running on mains power? NoIs the unit running on mains power? Yes

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The Serial Number that you have entered is not correct. You can still submit your request.

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